You tap deposit and the page hangs or shows an error, so you retry and end up with two pending charges. The most common cause is a bank or wallet step that completed on its side but never returned a confirmation to the casino, leaving the balance unchanged until the payment is matched.
A deposit is missing from the casino balance
You see the money leave your bank account but the casino balance stays the same, and the deposit history may show no record at all.
- The payment was authorised by your bank but the confirmation did not reach the casino.
- You closed the window or lost connection before the final screen loaded.
- The deposit went to an old or different account than the one you are logged into.
- Your payment provider placed the transfer on a manual review.
- A duplicate charge exists because you retried after the first attempt timed out.
- Stay on the deposit page until you see a clear confirmation, even if it seems slow.
- Take a screenshot of the payment confirmation from your bank or wallet.
- Log out of the casino, then log back in and refresh the balance page once.
- Open your deposit history and note whether the missing amount appears as pending.
- Compare the account number or wallet address used with the one shown in your profile.
- Do not repeat the deposit while a charge is still pending on your bank statement.
- If two charges appear, contact your bank about the duplicate before doing anything else.
- Gather the time, amount and reference number of the missing deposit in one message.
- Send that message to player support through the contact route shown on the site.
- Keep the case open until support confirms whether the deposit was matched or returned.
Contact support once you have the bank reference and the deposit still does not appear, because only they can trace the incoming payment.
Identity verification is stuck or a document is rejected
Your account shows verification as pending, or a document is marked rejected without a clear reason, and withdrawals stay on hold.
- The photo is blurred, cropped or shows glare across the text.
- The document has expired or the corner is cut off in the frame.
- The name on the document does not match the name on the casino account.
- A selfie was taken in poor light or with part of the face covered.
- Proof of address is older than the period the casino accepts for that document type.
- Open https://all-slots.it.com/ and sign in to the account that holds the pending check.
- Read the rejection note on each document and write down what it asks for.
- Place the document on a flat, well-lit surface before taking a new photo.
- Fill the frame with the document but keep all four corners visible.
- Check that no light reflects off the surface or the printed text.
- Confirm that the name, photo and dates are readable at normal size.
- Upload the new file in the format the upload field accepts, not a screenshot of a screenshot.
- Submit one document type at a time and wait for its status to change before adding another.
- For a selfie, use even light and keep your whole face inside the frame.
- If a document is rejected twice with the same unclear note, ask support what specifically failed.
Contact support when a document is rejected twice or the pending status does not move after you resubmit a clear copy.
A withdrawal stays pending longer than expected
The withdrawal shows as pending while your balance is already reduced, and the status does not change.
- Identity verification is still incomplete on the account.
- A bonus attached to the funds has not been fully played through.
- The payout method is different from the one used for the deposit.
- The payment provider is holding the transfer for its own review.
- More than one withdrawal request is open at the same time.
- Check the account status line and finish any outstanding verification first.
- Review whether a bonus was active and whether its play conditions were met.
- Confirm the payout method matches the method used to deposit.
- Cancel any duplicate withdrawal request you created by mistake.
- Make sure your contact email and phone number are current, so support can reach you.
- Note the request time and reference number shown in the withdrawal history.
- Wait for the stated review period before sending a chase message.
- Send one clear message with the reference number and the current status.
- Reply promptly if support asks for an extra document or a statement.
- Leave the request in place rather than cancelling and resubmitting, which restarts the queue.
Contact support if the status has not changed after the review period shown on the request, or if the funds were returned without explanation.
The site or games do not load properly on a phone
Pages stall on a blank screen, games fail to open, or the layout breaks when you play in the phone browser.
- The mobile connection is weak or switching between Wi-Fi and mobile data.
- The browser cache holds an old version of the page.
- A pop-up blocker or content blocker stops the game window from opening.
- The browser is out of date or a private mode restricts storage.
- Too many tabs or background apps are using the phone’s memory.
- Close every tab and reopen the site in a fresh tab of the phone browser.
- Switch to a stable Wi-Fi network and test one game again.
- Clear the browser cache and cookies, then sign in once more.
- Turn off content blockers for this site and reload the page.
- Update the phone browser to the newest version available.
- Disable private or incognito mode, which can block the storage games need.
- Close background apps to free memory before opening a game.
- Try a different browser on the same phone to see whether the fault follows the browser.
- Restart the phone and load one game at a time instead of several.
- If the fault stays, note the game name and the exact message shown.
Contact support when the same game fails in two different browsers on a stable connection, and include the error text you saw.
Before you deposit or request a payout, finish identity verification and check that any active bonus conditions are met; that single habit prevents most delays with payments and access.